Total Shipping Time For Orders
- Once you place an order, we must process it and contact the shipping company to pick up the order from one of our warehouses.
- Once the shipping company picks up the order, they must deliver it.
Almost all of our items ship with ground service, the economical shipping option.
Time To Ship
We list the average time it takes products to ship from our warehouse on every product. Some products do ship more quickly than others, due to order volume, inventory status, and the efficiency of the warehouse shipping the product.
Our estimations of inventory status and "Times to Ship" are as fair and accurate as possible. Occasionally, a product might go out of stock.In these cases, you will be contacted with your options.
Time In Transit
All items, unless otherwise noted, ship with ground service - the most economical option. Some of our smaller products ship via UPS or FedEx. Most larger appliances ship via a truckline. Every product on the site notes which method is used to ship it. From the date of shipment, ground service rarely takes more than 5-7 business days to reach its destination. Ground shipment can be faster than that if the point of shipment and point of delivery are geographically close together.
Expedited delivery is available on select products that ship via UPS or Fedex. If you would like expedited delivery, please select that option at checkout, if offered. If you are not offered the option for expedited shipping, that option is not available on that product.
Please note that we must still process your expedited order through our system, so an expedited order may still take several days to process before it ships from our warehouse.
If you have any questions, please call us toll free at 1-866-975-4846
You may be contacted by a customer service representative to verify your order and billing information after purchase. If you cannot be reached, your order may be delayed. The best way to ensure there is no delay on your delivery, double check all information you enter during checkout.
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Get free standard shipping on thousands of designated products across our site. Some items, like very large and heavy products, do not qualify at this time.
30 Day Returns
Just give us a call to return your item. Most items can be returned up to 30 days from the purchase date. For specific details please read our return policy.
17 Years of Service
We have been providing excellent customer service since 1999, from 24x7 phone support, a world-class website and learning center, and faster home delivery.
Helpful Product Experts
Talk or chat with one of our friendly Austin, TX experts and ensure you order the right product for your needs. Average call wait time is less than 1 minute.
We are competitively priced everyday but if you do find a better deal at another authorized dealer let us know. For more details, see price match policy.
California Prop 65
General Summary of Proposition 65
The “California Safe Drinking Water and Toxic Enforcement Act of 1986” (more commonly referred to as ‘Proposition 65’)
was enacted to ensure that customers be properly warned when a product contains a substance known to cause cancer or
reproductive harm. The law requires the State of California to publish and maintain (annually) a list of substances
to be available to the general public. Additionally, the law requires that businesses properly notify residents of
the State of California about the presence of these substances in the products they purchase, or that may be present
in their homes, workplaces, or that otherwise may be released into the environment. The specific list contains a wide
range of naturally occurring and synthetic substances including manufacturing and construction chemicals, pesticides,
tobacco, food-additives, solvents, household products, drugs and byproducts created from a specific product usage.
For complete list of these chemicals, visit: http://oehha.ca.gov/proposition-65/proposition-65-list
What is the California Proposition 65 Warning?
You may have noticed the below warning label on our products, or on products from other manufacturers. The warning has become increasingly commonplace and oftentimes raises questions about why the warning exists, and what it means to a customer. The warning itself is just one of many requirements for businesses operating in and/or selling products to customers in the the State of California. The warning does not mean that a product that includes the warning will cause cancer or reproductive harm, but rather it simply is provided in order to educate the consumer that a substance may exist. A large number of the substances listed under Proposition 65 have been in regular use for many years without any documented harm to a consumer. This is due to the low concentrations and minimal exposure that actually occurs with these substances. Those chemicals, however, have been determined by the State of California to be listed as potentially harmful.
I don’t live in California. Why did my product include this warning?
In order to ensure compliance with Proposition 65 requirements we have determined that all products manufactured by
Living Direct Inc, including products sold under the EdgeStar, Avallon and Koldfront brands, should include the
above-referenced warning label. This labeling requirements exists for all of our products regardless of the
location / destination to which the product is ultimately sold and/or shipped.
We believe that our products, when used as designed, are not harmful and as such this warning is provided in order to properly conform to the requirements of Proposition 65.
For complete details regarding Proposition 65, please visit:http://oehha.ca.gov/prop65.html